Refund Policy

 During COVID the return policy on items will be judged on a case by case basis, this can apply if a purchased product has been handled by a customer in a way that deems it 'unsellable' by Government health and safety standards. 

1. Refund
Terms and conditions of this contract do not affect any additional rights you may
have under a manufacturer's warranty/guarantee.
1. The customer should comply with the procedure outlined in this Clause 1,
GRATICULE reserves the right to reject returned goods should the return not follow
the aforementioned return procedure.
1.1 The customer must inform our customer service team to notify us of your intention to return
any goods, whom will send our refund form – this must be completed and
returned to our team.
1.2 In most cases where the return of goods is due to a defect or discrepancy in
the order, the customer is entitled to a full refund within 28 days of the date (the store must be notified in this 28 day window of missing/broken products) of
delivery of the products. The customer must notify GRATICULE within 28 days of
delivery and return the product to us before the refund can be issued (or
replacement items can be sent to you should you request an exchange).
You are asked to examine the goods as soon as reasonably possible after
delivery. Any claim by you based on any defect in the quality or condition of
the Goods or their failure to correspond with specification must (whether or
not delivery is refused by you) be notified to the company within 28 days from
the date of delivery or within a reasonable time after discovery of the defect or
failure if it was not apparent on reasonable inspection.
We will examine the returned products and notify you, processing your refund
within a reasonable period of time. In any case within 14 days of receipt of the
returned items, we will confirm if you are entitled to a refund. Products
returned by you because of a defect will be refunded in full, including a refund
of the delivery charges for sending the item to you.
1.3 In cases where the rejection is due to an incorrect order from the Customer or
to dissatisfaction (where we are not at fault), the Customer is entitled to a
partial refund (full refund of the goods less any postage costs), unless the
order is cancelled within the cooling off period of 14 days of receipt of the
goods, in which case a full refund will be given. However, the customer will be
responsible for the cost of returning the goods to GRATICULE, and the items must be returned before the partial refund can be issued.
1.4 In any cases where you wish to cancel due to something we have done, you
should notify us in accordance with our returns procedure and we will refund
you in full for any products not provides (including delivery costs). This
includes the following:
 GRATICULE have told you about a change to a product or our terms that you
don’t agree too.
GRATICULE have told you about an error in the price or description of the product and you do not want to proceed.
 Delivery of the products have been substantially delayed by an event
outside of control and you do not want to proceed.

2. Cancellations:

2. Cancellations of orders which are not due to a defect or discrepancy are only
accepted is the customer complies with the following cancellation procedure
and complies with the returns procedure as stated in Clause 1.
2.1 Within 28 days of receipt of the goods, the customer must contact GRATICULE. the customer must complete the
refund form stating the reason for returning. The goods will only be accepted
if they are ‘new’, un-used, in their original packaging.
It is the customer’s responsibility to take reasonable care of the products
until their return to GRATICULE. Any refund will be made within 14 days of receipt of the Customer’s returned

2.3 Electrical goods returns are subject to T&C. The product will have to be tested.